Q: Is there a franchise fee or mandatory deposit?
No franchise fee and no mandatory deposit. Cooperation is based on project delivery and material supply; terms vary by model/region.
Q: How can I get the installation guide, TDS/SDS, samples, and a quotation?
Simply send us your basic project information, such as application scenario, area, substrate condition, color preference, project location, and timeline. We will then provide the relevant documents, sample suggestions, system recommendations, and a quotation.
Q: How long does curing take before the floor can be put into use?
The curing and return-to-service time depends on temperature, humidity, coating thickness, and the selected system. If you share your project conditions, we can provide a more accurate recommendation.
Q: Can the color be customized? How can color variation be reduced?
Yes, DIMERY offers standard colors and custom color matching for Polymer Terrazzo Floor Coating. We recommend confirming the color with samples first and using the same batch of materials within the same area whenever possible.
Q: Can this be used for old floor renovation? Can it be applied directly over tiles?
Many renovation projects can be completed with an overlay system, but substrate condition must be evaluated first, including flatness, adhesion and moisture content. Providing photos of the existing surface helps us assess suitability more accurately before application.
Q: Does DIMERY provide on-site installation services?
DIMERY mainly provides Polymer Terrazzo Floor Coating materials, application guides, key precautions, technical documents and remote support. If local installation support is needed, cooperation through installation partners can be discussed separately.
Q: How can I track my order after placing it?
After shipment, DIMERY provides the tracking number and follows up on transportation status until the goods arrive. This applies to polymer terrazzo floor coating, related resin flooring materials and OEM/ODM orders.
Q: How to request repairs for material quality issues during the warranty period?
If non-human-related material quality issues occur within the agreed period, please contact your dedicated account manager with photos, videos and batch information. DIMERY will review the situation and provide corresponding solutions or material support according to the agreed process.
Q: How long does order production take?
Standard colors usually require 7–15 days. Custom colors, packaging or OEM/ODM orders usually require 15–20 days. The actual production time depends on color, quantity, packaging and customization requirements.
Q: Are samples charged? Can the fee be refunded?
A small sample fee may apply. After formal order confirmation, the sample fee can be credited toward the bulk order according to the agreed policy.