Sample Request– See Before You Commit, Zero-Risk Procurement
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Supports 16 standard colors + custom color sample requests
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Sample FEES FULLY credited toward subsequent bulk orders
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Dedicated ONE-ON-ONE support throughout the entire process
Our Service Scope
Focused on epoxy colored sand paint supply, serving as your most reliable supply chain partner.
Sample & Color Suppor
Sample kits and color swatches are provided to help customers confirm color and texture before application.
OEM / ODM Support
We offer customized colors, formulations, and packaging based on client requirements, supporting oem epoxy color sand services for brand distribution and project collaborations.
Technical Guidance & Installation Assistance
We provide installation guides, method instructions, key precautions, and system recommendations, and can support on-site application guidance to ensure proper material use.
Dedicated one-on-one support ensures you understand every step, making cooperation transparent and manageable.
Pre-Project Consultation
One-on-one consultation for your project needs, providing professional material selection advice and customized solutions, including recommendations for high hardness epoxy colored sand floor paint.
Sample Request
Custom samples allow you to test color, texture, and hardness, ensuring satisfaction before proceeding to order, including epoxy quartz sand floor coating options.
Order Production
Confirm order details, color, packaging, and customization; the factory schedules production according to standards to ensure quality and timely delivery.
Global Delivery
Production and packaging are completed per order requirements, with precise control over delivery schedules to ensure safe arrival.
After-Sales Support
After delivery, full installation guides, precautions, technical advice, and warranty commitments are provided.
Comprehensive Service Guarantee
for Global Customers
Experience peace of mind with our all-in-one service system covering
qualifications, quality, logistics, and support.
Global Compliance
Certified with 8 corporate qualifications, 6 national patents, and international certifications. Our decorative quartz flooring meets top environmental, safety, and industrial standards.
Quality You Can Trace
From raw materials to delivery, every batch undergoes strict quality checks, with full test reports for transparency.
Reliable Logistics
Partnering with top global carriers, we provide customized packaging for safe, accurate delivery worldwide.
Fast Support
24/7 global support with dedicated account managers, technical teams, and customer service ensures urgent issues are handled immediately.
Strict Confidentiality
Project details, custom plans, and collaboration info remain fully secure under professional management.
Flexible Customization
As a trusted OEM epoxy color sand manufacturer, we offer OEM/ODM services with negotiable terms to match your market needs perfectly.
One-Time Cooperation, Long-Term Support
At DMR, we put professionalism, efficiency, and care at the heart of our after-sales service. With clear commitments, we safeguard customer rights and ensure worry-free cooperation.
Extended Warranty Commitment
Our epoxy color sand materials enjoy a long warranty period. For any non-human-related material quality issues, we take full responsibility.
Lifetime Technical Consultation
We provide lifetime free technical support, including: application guides, material ratios, substrate preparation requirements, precautions, and maintenance methods for epoxy colored sand paint.
Rapid After-Sales Response
Once an issue is reported, we respond within 24 hours with a clear solution.
Free Access to Documentation
Customers can request anytime: product manuals, technical specifications, test reports, and application guides.
Long-Term, Stable Supply
Returning customers enjoy priority scheduling, priority shipping, stable pricing, and reserved inventory, ensuring long-term cooperation support.
Installation Assistance
DMR not only supplies epoxy colored sand paint and technical guidance, but can also provide on-site installation assistance when needed.
A highly experienced technical support team providing comprehensive guidance for your projects.
Composed of professional technicians and customer service staff
Offering remote technical guidance, material selection, and system recommendations
Helping clients understand application methods and important precautions
Regionally organized expert teams familiar with local standards, languages, and requirements
We’ve compiled frequently asked questions from global customers, with clear, concise answers. If you have additional inquiries, feel free to contact us anytime.
Q：How can I track my order after placing it?
A: After shipment, we provide a tracking number and real-time updates. Dedicated personnel monitor transport until the goods arrive safely. This applies to all products, including decorative quartz flooring and customized oem epoxy color sand.
Q：How to request repairs for material quality issues during the warranty period?
A: If non-human-related quality issues occur within the warranty period, contact your dedicated account manager or after-sales team with photos or videos. A repair plan will be provided within 24 hours, and replacement materials for epoxy quartz sand floor coating or high hardness epoxy colored sand floor paint will be sent free of charge.
Q：How long does order production take?
A: Standard colors: 7–15 days. Custom colors or packaging: 15–20 days. Production time depends on order quantity. Our oem epoxy color sand solutions ensure precise customization.
Q：Are samples charged? Can the fee be refunded?
A: A small sample fee applies. Once you place a formal order, the fee is fully deducted—effectively allowing you to get samples for free.
Q：How can I obtain application guides and precautions?
A: You can receive them for free by placing an order or contacting customer service. Guides include substrate requirements, material ratios, mixing methods, application environment, curing time, common issues, and more. These cover epoxy color sand and epoxy floor coating colors applications.
Q：How long does it take to receive a reply after submitting an inquiry?
A: After submitting your inquiry, a dedicated account manager will contact you within 1 hour. For standard projects, an initial material selection plan is provided within 48 hours.
Q：Do you provide on-site application services?
A: No. Dimerey is a professional epoxy colored sand paint supplier, offering material supply, application guides, technical support, and precautions only. We do not perform on-site application.
Get Your Exclusive Service Now
DMR – 17 years specializing in epoxy colored sand paint, trusted by global contractors for reliable coatings supply.