Q: How can I get the installation guide, TDS/SDS, samples, and a quotation?
A: Simply send us your basic project information, such as application scenario, area, substrate condition, color preference, project location, and timeline. We will then provide the relevant documents, sample suggestions, system recommendations, and a quotation.
Q: How long does curing take before the floor can be put into use?
A: The curing and return-to-service time depends on temperature, humidity, coating thickness, and the selected system. If you share your project conditions, we can provide a more accurate recommendation.
Q: Can the color be customized? How can color variation be reduced?
A: Yes, we offer standard colors and custom color matching for epoxy color sand paint. We recommend confirming the color with a sample first and using the same batch of materials within the same area whenever possible.
Q: Can this be used for old floor renovation? Can it be applied directly over tiles?
A: Many renovation projects can be completed with an overlay system, but the substrate condition must be evaluated first, including flatness, adhesion, and moisture content. Providing photos of the existing surface will help us assess suitability more accurately before epoxy floor installation.
Q: Does DMR provide on-site installation services?
A: We do not provide direct installation services. If you need support, we can help coordinate a local installation team to assist with the work. Our main services include supplying epoxy colored sand materials, providing installation guides and key precautions, and offering remote technical support and installation assistance guidance.
Q: How can I track my order after placing it?
A: After shipment, we provide a tracking number and real-time updates. Dedicated personnel monitor transport until the goods arrive safely. This applies to all products, including decorative quartz flooring and customized oem epoxy color sand.
Q: How to request repairs for material quality issues during the warranty period?
A: If non-human-related quality issues occur within the warranty period, contact your dedicated account manager or after-sales team with photos or videos. A repair plan will be provided within 24 hours, and replacement materials for epoxy quartz sand floor coating or high hardness epoxy colored sand floor paint will be sent free of charge.
Q: How long does order production take?
A: Standard colors: 7–15 days. Custom colors or packaging: 15–20 days. Production time depends on order quantity. Our oem epoxy color sand solutions ensure precise customization.
Q: Are samples charged? Can the fee be refunded?
A: A small sample fee applies. Once you place a formal order, the fee is fully deducted—effectively allowing you to get samples for free.
Q: How can I obtain application guides and precautions?
A: You can receive them for free by placing an order or contacting customer service. Guides include substrate requirements, material ratios, mixing methods, application environment, curing time, common issues, and more. These cover epoxy color sand and epoxy floor coating colors applications.